Payment and Delivery

1) You can benefit from our online single payment with your credit cards or installment opportunities that vary depending on your bank, through our website. For online payments, the amount will be debited from your credit card at the end of your order. In case of order cancellations due to possible order cancellation or stock problems, the refund will be made to your credit card within 3 business days.

2) Order Price Refund

In case your orders are canceled for possible reasons; Our company refunds the product price to your account and/or credit card within 14 business days. However, you must provide your bank account information and/or credit card information accurately and completely to our company's financial authorities. In exchange transactions, the shipping fee belongs to the SELLER, in return transactions, the shipping fee of 119₺ will be reflected on the BUYER.

3) Delivery

We strive to deliver the products you have ordered to cargo on the same day. For products that take time to supply, the cargo delivery time is 14 (fourteen) business days as stated in the product detail.

In order for the product delivery to be carried out without any disruption, please provide the address of your location during the day as the delivery address.

Your requests will be processed according to the delivery type you specified at the end of the order. Products from our Istanbul-based company will be sent by PTT Cargo company. Once your orders are approved, they will be delivered to the cargo company within 3 (three) business days at the latest. Cargo deliveries are only valid for Türkiye.

4) Payment Tracking

If the system in question cannot perform the transaction due to any problem, our visitor is informed of this situation on the payment page.

In case of any error at the specified address, the orderer is contacted regarding the order that cannot be delivered.

The validity of the e-mail address specified by our visitor is confirmed by the automatic e-mail sent after the order is transferred.

We have a responsibility to the bank whose credit card system we use, as well as to the customer, regarding the delivery.

Please be carefull!

Open and check the packages that you think were damaged during shipment in front of the representative of the company you received them from. If you think there is any damage to the product, do not receive the product by keeping a report with the cargo company.

Once the product is received, it is assumed that the cargo company has fully fulfilled its duty.

If the product is damaged: Send the report you have prepared to the e-mail address info@secretage.com as soon as possible.

If you complete these procedures, we will start working on your package and ensure that the delivery is repeated as soon as possible.

If you briefly explain in this e-mail why you want to return the product, you will help us in our work on the product.